After Hours Support - **Updated 8-7-2025**

IT Help Desk Hours and Guidelines for calling for support

Normal IT hours – Call x4357 option 1 during the times below:

Monday – Thursday: 8:00AM to 5:00 PM

Friday: 8:00AM – 3:00PM

After-hours is any day or time outside of the hours above.

The main IT Help Desk number is x4357 option 1 for daytime emergencies (account lockouts or phones/Internet down).  All other issues should be submitted as an IT ticket.

x4357 option 2 is for after-hours emergencies. Please give IT staff up to 30 mins for an callback before calling again. While we are on-call, IT staff may be driving or may not be able to answer the on-call number depending on the situation. If your issue is not an emergency, please submit an IT ticket here. This link is also on the homepage of the Intranet (under Quick Links).

If your computer is having hardware or software issues, please try restarting the computer or device before calling the help desk or submitting a ticket. Some issues are resolved by restarting the computer, especially printing, hardware, or webcam-related issues. If the issue is not resolved after a restart, please submit a help desk ticket from another computer. Please allow up to 24 hours for staff to reach back out for routine issues.

For any staff/hardware office moves, please let us know as far in advance as possible. IT staff are working on multiple projects at once so please provide as much advance notice as possible. Move/add/changes submitted with 1 or 2 days of notice will be hard to accommodate. Please do NOT move your computer and phone from one office to another. There are certain power and network requirements that IT and Facilities may need to investigate and resolve before moving to another office.