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After Hours Support - **Updated 8-7-2025**

IT Help Desk Hours and Guidelines for calling for support   Normal IT hours – Call x4357 option 1 during the times below: Monday – Thursday: 8:00AM to 5:00 PM Friday: 8:00AM – 3:00PM

1,887
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Guidelines for Submitting Effective IT Support Tickets

Overview This article explains how to submit an effective IT helpdesk ticket. Following these instructions ensures that your issue is addressed quickly and accurately. It covers ticket submission step...

98
(0)
Navigating the Differences Between Windows 10 and Windows 11

Overview This article highlights the main differences users may notice when transitioning from Windows 10 to Windows 11, along with simple steps to adjust to the new interface. 1. Start Menu and Task...

815
(0)
Signatures Not Printing in Credible

Services in Credible that have signatures may not print the images of the signatures under the following conditions: - Print settings set to "Color" - Printer does not use color toner, only black tone...

204
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After Hours Support - **Updated 8-7-2025**

Category: Knowledgebase

IT Help Desk Hours and Guidelines for calling for support   Normal IT hours – Call x4357 option 1 during the times below: Monday – Thursday: 8:00AM to 5:00 PM Friday: 8:00AM – 3:00PM After-hours is a...

1,887
(1)
Guidelines for Submitting Effective IT Support Tickets

Category: Knowledgebase

Overview This article explains how to submit an effective IT helpdesk ticket. Following these instructions ensures that your issue is addressed quickly and accurately. It covers ticket submission step...

98
(0)
Navigating the Differences Between Windows 10 and Windows 11

Category: Knowledgebase

Overview This article highlights the main differences users may notice when transitioning from Windows 10 to Windows 11, along with simple steps to adjust to the new interface. 1. Start Menu and Task...

815
(0)
Setting Up Face ID

Category: iPhone

Overview Face ID is Apple’s facial recognition system that lets you securely unlock your iPhone, authorize apps, and make payments. This guide explains how to set up Face ID on the iPhone 16e after IT...

734
(1)
Trimming a Video in Office 365 / SharePoint

Category: Microsoft

Overview This guide explains how to trim videos stored in Office 365 (OneDrive or SharePoint) using the built-in Microsoft Stream editor. Trimming allows you to remove unwanted sections from the begin...

612
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Clearing Browser Cache for Credible Issues

Category: Credible

Overview If you experience issues using Credible in your browser, clearing the cache can often resolve the problem. This guide explains how to clear the cache in Microsoft Edge. Screenshots should be ...

511
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How to Forget a Wireless Network

Category: Microsoft

  Overview If you’re having trouble connecting to Wi-Fi or need to remove an old network from your device, you may need to “forget” the wireless network. This clears saved connection details so you ca...

266
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Scheduling Email Deliveries in Outlook

Category: Microsoft

Overview Microsoft Outlook allows you to schedule emails to be delivered at a later date and time. This feature is useful for sending messages during business hours, meeting deadlines, or ensuring you...

63
(2)
Signing Into Your Apple ID on iPhone 16e

Category: iPhone

Overview This guide explains how to sign into your Apple ID on your iPhone 16e. Your Apple ID is used to access the App Store, iCloud, and other Apple services.Important: You will receive an email dir...

344
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Computer, Office 365, Datis E3, and Credible Logins

Category: New Employee Quickstart Guide

Overview This guide explains how staff log into their computer, email, Office 365, Datis E3, and Credible. Usernames and passwords are standardized across systems for ease of use. Login Information ...

120
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Setting Up Microsoft Authenticator App

Category: New Employee Quickstart Guide

Overview This guide explains how to install and configure the Microsoft Authenticator app on your mobile device to securely access your DLC Microsoft account. Screenshots should be inserted at the ind...

114
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Accessing Outlook on Mobile Device

Category: iPhone

Overview This guide explains how staff can access Microsoft Outlook on their mobile device. Due to organizational policy, access to email may be restricted initially. This article outlines the steps f...

99
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