Unable to Scan

1.      Disconnect the Scanner from the computer and then plug it back in.  If this does not work, move on to step 2.

2.       Ensure Signature Pad is Enabled on your Credible profile

·         From your Credible Profile.  Click "Config" on the left Sidebar.  If your profile doesn't show words, the icon is a person with a gear.

·         Ensure the box next to “Insurance Card / Attachment Scanner” is checked.

·         Scroll down to the bottom and click “Update Employee Config” to save

3. If the signature pad still fails to function correctly, please submit an IT ticket