Knowledgebase Top articles Latest articles After Hours Support - **Updated 8-7-2025** Category: Knowledgebase IT Help Desk Hours and Guidelines for calling for support Normal IT hours – Call x4357 option 1 during the times below: Monday – Thursday: 8:00AM to 5:00 PM Friday: 8:00AM – 3:00PM After-hours is a... 1,887 (1) Guidelines for Submitting Effective IT Support Tickets Category: Knowledgebase Overview This article explains how to submit an effective IT helpdesk ticket. Following these instructions ensures that your issue is addressed quickly and accurately. It covers ticket submission step... 98 (0) Navigating the Differences Between Windows 10 and Windows 11 Category: Knowledgebase Overview This article highlights the main differences users may notice when transitioning from Windows 10 to Windows 11, along with simple steps to adjust to the new interface. 1. Start Menu and Task... 818 (0) Setting Up Face ID Category: iPhone Overview Face ID is Apple’s facial recognition system that lets you securely unlock your iPhone, authorize apps, and make payments. This guide explains how to set up Face ID on the iPhone 16e after IT... 734 (1) How to Forget a Wireless Network Category: Microsoft Overview If you’re having trouble connecting to Wi-Fi or need to remove an old network from your device, you may need to “forget” the wireless network. This clears saved connection details so you ca... 267 (0) Scheduling Email Deliveries in Outlook Category: Microsoft Overview Microsoft Outlook allows you to schedule emails to be delivered at a later date and time. This feature is useful for sending messages during business hours, meeting deadlines, or ensuring you... 63 (2) Trimming a Video in Office 365 / SharePoint Category: Microsoft Overview This guide explains how to trim videos stored in Office 365 (OneDrive or SharePoint) using the built-in Microsoft Stream editor. Trimming allows you to remove unwanted sections from the begin... 612 (0)